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Built to decrease travel costs and increase support efficiency, NTRsupport Pro is a remote support solution for IT Professionals and SMBs: powerful, portable, and easy to use. Remote Control Take complete control of a customer's desktop to diagnose a problem, implement a fix or demonstrate a solution. Only an Internet connection is required Session Assignment and Scheduling Integrate your support operation into your overall agenda. The sessions you assign go directly into your NTRsupport Pro calendar and can be imported to your Outlook agenda in one click via iCal files. Portablilty NTRsupport Pro packs all you need for effective remote support into a small, self-contained widget. StayConnected Temporary installation of dynamic client software on the customer's PC lets you keep working even when the customer is not present, eliminating downtime and creating flexibility at both ends of the support exchange. Remote Diagnostics Gather and save or export details about the operating system, service packs, IP configuration, memory, and much more - without customer assistance. Reboot/Reconnect in safe mode Install applications, upgrades, or patches on unattended computers or guide non-technical users through product installations or upgrades without exiting the support session or requiring user intervention. File Transfer and Remote Printing Easy drag and drop file transfer lets you apply patches, send URLs and updates, or receive log files with customer-approval. Print remote documents locally without having to configure printers. Zero Footprint Any record of the support exchange disappears from the customer computer immediately after the session ends, making your support as non-invasive as it is immediate. Multi-session Capability Support or train up to 8 customers through simultaneous sessions in which all remote support to PC capabilities are available.